The essential communication tool
The customer portal provides key rail freight players with essential tools in an intuitive interface. Designed for versatility, it serves both internal teams and external partners, streamlining communication and allowing customers to submit order requests directly for greater operational efficiency.

The railcube customer portal is designed to centralize and streamline all daily operations within the rail freight industry from transport orders and fleet management to workshop tracking and planning.
Today, many freight operators still rely on spreadsheets, endless email exchanges, and phone calls to manage orders, compositions, or wagon maintenance. This fragmented approach leads to time loss, limited traceability, and reduced productivity. The customer portal solves this by bringing every action together into a single, intelligent interface accessible to both freight companies and their clients.
Through the portal, customers can easily request transport services, create compositions, or submit maintenance order all directly connected to the railcube ecosystem. It offers full visibility and communication in real time, eliminating the need for manual updates.
From the planning side, external driving companies can access duty requests and allocate drivers in just a few clicks. In the workshop, teams can update wagon technical details, report defects, add delay reasons, attach documents, and validate technical reviews all within the same platform.By granting your clients access to this centralized, secure tool, you not only enhance transparency and collaboration but also turn daily operational complexity into streamlined efficiency.
An intuitive dashboard
Stay in control with a clear and intuitive overview of all your ongoing transports and orders. The home dashboard allows you and your clients to instantly monitor operations, access detailed order information, and view current activities directly on an interactive map. This real-time visibility enhances coordination, reduces communication delays, and ensures that everyone from operators to customers, stays aligned at all times.

View your transports
Gain full transparency over every movement in your network. The Transport module gives both your internal teams and your clients a detailed, real-time view of ongoing transports. Advanced filtering tools make it easy to find specific journeys, validate departures, report delays, or add comments. Users can also access all related documents and wagon details in one place, ensuring complete traceability and reducing the need for endless email exchanges.

Identify duties
Simplify how you manage driving assignments and workforce planning. The Duties module allows you to instantly identify where drivers are needed and lets employees mark their availability directly from the portal. For driving companies, outsourced duty requests can be handled effortlessly, matching supply and demand in just a few clicks. This tool ensures optimal resource allocation, prevents scheduling gaps, and saves valuable time for both dispatchers and field staff.

Track orders
Streamline the way you and your clients create and track orders. Through the Orders module, users can generate new requests using pre-defined templates or submit custom transport demands directly online. The system also supports building wagon compositions dynamically, selecting available wagons based on maintenance status and linking them to a transport in one simple workflow. This reduces errors, accelerates order processing, and gives your customers greater autonomy and transparency.

Take control of your rolling stock
Take full control of your rolling stock with the Fleet module. It offers a comprehensive view of all your wagons, allowing workshops and partners to update technical information, record defects, add delay reasons, and attach documents directly to each asset. Linked with the Parts and Defects modules, it creates a complete ecosystem for fleet tracking and maintenance coordination. The result: better data accuracy, faster maintenance cycles, and greater confidence for you and your clients.

Planning
Keep your operations organized and your teams synchronized. The Planning module gives users access to an interactive calendar that adapts to employee profiles and permissions. Staff can consult their schedule, request leave, or confirm duties, while managers maintain full oversight and control over assignments. This shared visibility makes planning more efficient, minimizes conflicts, and fosters smoother collaboration between departments and external partners.

And much more to explore…
The railcube customer portal brings every essential operation, from transport and planning to fleet and client communication, into one powerful, user-friendly platform. By connecting your teams, partners, and customers in a single digital environment, it reduces administrative overhead, boosts productivity, and gives everyone access to the same reliable, real-time information.
Experience the difference, request a demo today!
Railcube connects people, assets and operations across the entire rail sector.

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